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On the Phone, Nobody Knows You're a Robot

Linked by Paul Ciano on May 14, 2018

Jason Snell, Six Colors:

There’s an awful lot to process about Google Duplex. It’s a remarkable tech demo, though I retain a great deal of skepticism about how well it would actually work in practice. But after the first squees of delight at how surprisingly well the software interfaced with the real human being on the other end of the line, a disquiet settled in.

Does Google think it’s ethical for computers to pretend to be people? Is it right that service workers are now expected to navigate the strange behavior of computer software posing as a human being as a part of their job? Is it appropriate for Google to use any means possible to bash its way into the one small portion of the world’s economy that has not yet been taken over by an IP-connected API endpoint? Are minimum-wage restaurant workers the new edge in Edge Computing? Is the inability to book haircut appointments via a web form worth the attention of Google’s technical prowess?

The Selfishness of Google Duplex | Natt Garun, The Verge

Paul Ciano

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